Help Center
Answers to the most common questions. Still stuck? Contact us.
How long does delivery take?
Within Nairobi: same-day or next-day. Other counties: 1–3 business days via courier.
What payment methods do you accept?
M-Pesa, Visa/Mastercard, Cash on Delivery (Nairobi), and Bank Transfer.
Do products come with warranty?
Yes, all products carry a minimum 1-year manufacturer warranty unless otherwise stated.
Can I return a product?
Yes, within 7 days of delivery if unused and in original packaging. See our Returns policy.
How do I track my order?
Use the Track Order page with your order number, or check your account dashboard.